Shipping policy

At MaCare, we ship all the orders by courier from our warehouse in Delhi.

  • Orders are shipped from Monday to Saturday, excluding public holidays, between 10 AM and 6 PM.
  • Some courier partners may also request an OTP in order to complete delivery. You must provide this code to the delivery partner at the time of delivery. An OTP will be sent to the phone number you have entered at the time of purchase.
  • MaCare is not liable for any damage after delivery.

Cancellation Policy

Cancellation before shipping:

  • If you want to cancel an order that hasn't been shipped,
  • Unshipped prepaid orders will be refunded in the form of a credit note within 4-5 business days from the date the credit note request is processed.

Cancellation post shipping:

  • Once the order has been shipped/dispatched and assigned to a delivery partner, we cannot cancel it.
  • We have a no-refund policy. MaCare will not issue a refund once a product is delivered.

We here at MaCare make the best endeavor, by bringing to your child the best luxury baby care products inspired by Ayurveda at your doorstep in the comfort of your home.
We follow a thorough order placement procedure; once your order is placed on our website, it is immediately forwarded to the logistics partners for shipment. So it is not possible to cancel an order after it has been placed on our website. Our customers can sit back and relax since our product undergoes a proper quality assurance procedure before being dispatched. We make sure that our customers do not face any circumstances where order cancellation is required. However still, in case of an unfortunate circumstance like a manufacturing error or more, you can contact our customer care executives at care @MaCare.in or call us at 1800 202 3102 and inquire more about it.

International Orders & Shipments

We do not offer Goods exchanges or Returns on orders shipped internationally. In the unlikely event that any Goods you have received are in a damaged condition or defective, please reach out to us at care@MaCare.in within 48 hours of receiving the order. Our representative will guide you on this matter.

For clothing, we recommend you buy a size bigger if you are unsure of the size and also double-check the measurement chart before placing an order.